"Powerful material to help organizations communicate more effectively, saving time and money!" - Training Manager, Big Three Automaker 
Home | Syntax Store | Contact Us | Quick Hints   

table of contents

Chapter 1: The New Workplace Game

Chapter 2: A Model for the New Work

Chapter 3: Changing Our Minds

Chapter 4: It Depends on How You Look at Things: The Power of Frames

Chapter 5: Starting Point: What You and Your Customers Want

Chapter 6: Are You Ready and Willing to Listen?

Chapter 7: Recognizing and Reducing Resistance

Chapter 8: Just the Facts, Please -- Not Your Interpretation!

Chapter 9: Moving Past Self-Imposed Limits

Chapter 10: Getting Safely Out of the China Shop: How we Process Information

Chapter 11: Twenty-First Century Smarts: The New Intelligence

Chapter 12: It's Not So Hard to Learn

Chapter 13: Requests and Agreements

Chapter 14: Teamwork's Underlying Structure

Chapter 15: Balancing Results and Relationships


People | Programs | Publications | Projects | Premise

© Syntax Communication Modeling Corporation, PO Box 2296, Los Gatos, CA 95031
Tel: 408-395-0952 | syntaxoffice@syntx.com