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		Home | Contact Us | Quick Hints        SMART WORK table of contents Chapter 1: The New Workplace Game Chapter 2: A Model for the New Work Chapter 3: Changing Our Minds Chapter 4: It Depends on How You Look at Things: The Power of Frames Chapter 5: Starting Point: What You and Your Customers Want Chapter 6: Are You Ready and Willing to Listen? Chapter 7: Recognizing and Reducing Resistance Chapter 8: Just the Facts, Please -- Not Your Interpretation! Chapter 9: Moving Past Self-Imposed Limits Chapter 10: Getting Safely Out of the China Shop: How we Process Information Chapter 11: Twenty-First Century Smarts: The New Intelligence Chapter 12: It's Not So Hard to Learn Chapter 13: Requests and Agreements Chapter 14: Teamwork's Underlying Structure Chapter 15: Balancing Results and Relationships